Terms of Service

These Terms of Service ("Terms") govern your use of VoxAgent (the "Service"), operated from Ireland at voxagent.ie. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

VoxAgent provides AI voice and chat agents that answer calls and website enquiries, handle bookings, and optionally take deposits. Features include a website widget, optional phone numbers, appointment management, and integrations. We may change or improve the Service over time.

2. Accounts

• You must provide accurate information and keep your login credentials secure.
• You are responsible for all activity under your account.
• You must be at least 18 and authorised to act for the business you register.

3. Acceptable use

You agree not to use the Service to:

• Break any law, or infringe the rights of others.
• Make unsolicited or automated bulk calls (spam), or use it for harassment or fraud.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the platform.

4. Your responsibilities as a data controller

When you use VoxAgent to handle calls, chats, and bookings, you are the data controller for your callers' and clients' personal data. You are responsible for:

• Having your own privacy policy and a lawful basis for processing that data.
• Informing callers that they are speaking with an AI agent and that calls may be recorded or transcribed, as required by Irish and EU law.
• Obtaining any consent required for communications, recordings, or marketing.

5. Billing

• Paid plans and add-ons are billed monthly in advance via Stripe. Prices are shown on our pricing page and exclusive of VAT where applicable.
• Each plan includes a monthly allowance of outbound call minutes. Minutes above the allowance are billed at the per-minute rate shown on our pricing page, and unused minutes do not roll over. Answering inbound calls is not charged per minute.
• There is no long contract. You can cancel by giving 30 days' notice via the billing portal or by emailing support@voxagent.ie; the Service continues until the notice period ends.
• Except where required by law, fees are non-refundable.
• Deposits taken for bookings are processed on your own connected Stripe account; VoxAgent charges a small platform fee per transaction as disclosed at setup.

6. Phone numbers

Phone numbers are provided through our licensed telephony carriers and remain subject to their regulatory requirements, including identity and address verification for certain number types. Numbers may be reclaimed if the associated subscription lapses.

7. Third-party services

The Service integrates with third parties (e.g. Stripe, Google Calendar). Your use of those integrations is also subject to their terms. We are not responsible for third-party services.

8. Intellectual property

We own the Service and its software. You own your content (agent configuration, knowledge base, bookings). You grant us a licence to process your content solely to provide the Service.

9. Disclaimers

The Service is provided "as is". AI responses may contain errors and should not be relied upon as professional advice. You are responsible for reviewing and configuring your agent appropriately. We do not guarantee uninterrupted or error-free operation.

10. Limitation of liability

To the maximum extent permitted by law, VoxAgent is not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, data, or goodwill. Our total liability in any 12-month period is limited to the fees you paid us in that period.

11. Termination

You may close your account at any time. We may suspend or terminate accounts that breach these Terms or create risk. On termination, your right to use the Service ends and data is handled per our Privacy Policy.

12. Governing law

These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.

13. Changes

We may update these Terms. Material changes will be notified via the dashboard or email. Continued use after changes constitutes acceptance.

Questions about these Terms? Email support@voxagent.ie.